In this video with Monique, you see the effect of 'breaking rapport.' This technique can be applied when someone is very stuck in a story and keeps repeating themselves. Two questions:
- In which two ways do I break rapport?
- What do I do to restore rapport?
Answers
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- I conspicuously change my posture and I introduce a solution ("Talking to Lars about a website") that might be a stretch for her.
- To restore rapport, I cross my legs again and summarize where we were, using her key words.